Website Terms & Conditions

Last updated: 16 June 2025

1)  Introduction

These Terms govern your access to and use of www.shabbat.ae and any related pages, applications, or services (collectively, the “Site”), which are owned and operated by Geshem Matar Events – FZCO, Dubai Integrated Economic Zones licence no. 62152, of DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates (the “Company”, “we”, “our”, or “us”). If you visit, browse, register, or purchase Shabbat meal services (“Services”) through the Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site in any way, including making purchases.

2) Definitions

    1. “Registrant”, “you”, and “your” – any individual or entity that registers for, purchases, or attends a Shabbat meal or Shabbat To-Go package via the Site.
    2. “Shabbat Meal” – a kosher Friday-night dinner or Saturday lunch held at the designated venue.
    3. “Shabbat To-Go” – a packaged meal for off-premises consumption.
    4. “GST” – Gulf Standard Time (UTC + 4).
    5. “Third-Party Payment Gateway” – the external payment processor engaged by the Company for online transactions.

3) Eligibility & Account Creation

    1. You must be at least 18 years old and legally capable of entering binding contracts under the laws of the UAE.
    2. You warrant that all information provided during registration, including identity documents and personal data, is accurate, complete, and current. You must promptly update us if there are any changes to such information.

4) Service Description

    1. reserve in-person Shabbat Meals; or
    2. order Shabbat To-Go packages; and
    3. complete secure payment through the Third-Party Payment Gateway.

5) Booking & Payment

    1. Cut‑off time: Reservations for each Shabbat Meal close Friday at 12:00 pm (noon) GST immediately preceding the meal service.
    2. Prices & currency: Fees are shown in UAE dirhams (AED) and include any applicable VAT unless stated otherwise on the payment/checkout page.
    3. Payment processing: Online payments are processed exclusively via a Third‑Party Payment Gateway. We neither store nor process your card details directly.
    4. Recurring payments: If you sign up for a recurring to-go meal service, then your credit card details will be saved in the system of our third-party payment provider, and you will be automatically charged the fee that is set out at the time of checkout, on a recurring weekly basis.
    5. Confirmation: Your booking is provisional until:
    6. successful payment;
    7. upload of required identity documents; and
    8. written confirmation from us.

6) Identity Verification

  1. To comply with venue security and regulatory requirements, each Registrant must upload a clear copy of a valid passport (or Emirates ID for UAE residents) within the time specified during checkout. By providing such documents, you acknowledge that processing of personal data is necessary for the performance of our contract with you, in accordance with Federal Decree‑Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”). Consent is not the legal basis relied upon.

7) Cancelations & Refunds

    1. Refunds may be granted when an express written communication is made to info@shabat.ae, following the time frames below.
    2. Refunds for in-person meal service and to-go services will follow the same timelines set out below.
    3. Cancellations for to-go subscription services may be permitted for a single week or your entire plan, but your written communication must make it explicitly clear what type of cancellation you are making. Where this is not clear, the default will be a cancellation of only the single week’s to-go service where the written communication is made by you.  Clarity is determined in our sole discretion.
    4. Refunds are processed either by the Company or, where payment has already been remitted, by the Caterer according to the subcontractor agreement. You will be notified regarding the refund process after the cancellation is made.
    5. Cancellation time frames:

Scenario

Refund Entitlement

Method

Cancellation before Thursday 23:59 of the week before the scheduled meal

95 % refund

Refunded to original payment method within 7 working days

Cancellation < 24 hours

No refund

N/A

Event cancelled or materially failed by Company or subcontractor

100 % refund + any statutory remedies

Processed by Company

8)      Allergy & Dietary Disclaimer

  1. All meals are prepared under Mehadrin kosher supervision, yet common allergens (e.g., nuts, gluten) may be present. It is your responsibility to notify us in writing of any dietary restrictions at least 48 hours in advance. We do not guarantee an allergen‑free environment and disclaim liability for any adverse reactions.

9)      Third‑Party Providers

Food preparation, venue management, and certain on‑site operations are provided by a third-party service provider under a separate service agreement. While we exercise due diligence, we are not liable for the acts or omissions of independent contractors.  If there are any issues or concerns, please notify us via email, and we will do our best to help facilitate contact with the appropriate party.

10)      User Conduct

  1. You must at all times:
    1. Act respectfully toward staff and other guests;
    2. Comply with venue rules and all applicable laws;
    3. Refrain from reselling or transferring bookings without our prior written consent;
    4. Refrain from using the Site for unlawful, fraudulent, or harmful purposes.
  2. We reserve the right to refuse admission or service, or to cancel your booking, if you breach these obligations.

11)      Intellectual Property

  1. All content on the Site (text, graphics, logos, photographs, trademarks, code) is owned by or licensed to the Company and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.
  2. You must not do any act that we would deem to be inappropriate, unlawful or prohibited by any laws applicable to the Site, including, but not limited to:
    1. using any automated device, software process, or means to access, retrieve, scrape, or index the Site or any content on the Site;
    2. using any device, software, process, or means to interfere or attempt to interfere with the proper working of the Site;
    3. undertaking any action that will impose a burden or make excessive traffic demands on our infrastructure that we consider to be unreasonable or disproportionate Site usage;
    4. attempting to decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site;
    5. using or indexing any content or data on the Site; or
    6. Interfering with or tampering with the payment connections and payment services connected to the Site.
  3. By using the Site, you grant us an irrevocable, worldwide, royalty-free license to commercialize, copy, license to other persons, use, and adapt for any purpose any material you generate or submit to make use of the Site.
  4. The Company may, at its sole discretion, publish on the Site, in marketing materials, or on social-media channels any review, comment, photograph, video, or other feedback (collectively, “Testimonial”) that you voluntarily submit, post, or otherwise make available to the Company in connection with the services rendered by the Site or as a result of the site, such as the Shabbat meal services. By providing a Testimonial, you:
    1. irrevocably grant the Company, free of charge, a worldwide, perpetual, sublicensable, transferable, and royalty-free licence to use, reproduce, distribute, display, publicly perform, adapt, edit, translate, create derivative works from, and otherwise exploit the Testimonial, together with your first name, initials, city, country, and, if you consent separately in writing, your likeness, for any lawful promotional, advertising, or informational purpose in any medium now known or later developed.
    2. represent and warrant that (A) you are the sole author or lawful owner of the Testimonial and all intellectual-property rights subsisting in it; (B) the Testimonial is accurate and not misleading; (C) the Testimonial does not infringe any third-party right, violate any applicable law, or contain defamatory, obscene, or otherwise unlawful material; and (D) you have obtained all permissions required for any third-party content appearing in the Testimonial.
    3. acknowledge that the Company may review, edit (for length, clarity, or grammar without altering the substantive meaning), translate, refuse to publish, or remove the Testimonial at any time and for any reason, without notice to you.
    4. agree that you will receive no remuneration, payment, or other consideration for the rights granted under this clause.
    5. understand that the processing of any personal data included in the Testimonial is done so on a consent basis, in compliance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Consent may be withdrawn at any time by providing written notice to us.

12)      Privacy & Data Protection

  1. Personal data are processed solely to perform our contractual obligations, operate the Site, prevent fraud, and comply with legal requirements.
  2. We implement appropriate technical and organisational measures to secure data against loss, misuse, or unauthorised access, as required under the PDPL.
  3. Data may be shared with (i) the Third‑Party Payment Gateway; (ii) Treat Gourmet Catering Services L.L.C.; and (iii) competent authorities where legally required.
  4. You may exercise statutory rights of access, rectification, or erasure by contacting us (see Clause 20).

13)      Security

  1. The Site uses industry‑standard encryption and tokenisation via the Third‑Party Payment Gateway. However, no method of transmission or storage is completely secure; your use of the Site is at your own risk.

14)      Links to Other Websites and Services

  1. The Site may contain links, hyperlinks, and pointers to third-party products, services, and/or websites that are not affiliated with us and which are provided for your information purposes, or to facilitate certain components of our service, such as payment. We have no control over the content, products, or services of those sites or the resources of third parties, and we do not guarantee or take responsibility for them. The Site may also contain advertising from third parties, and we are not responsible, nor do we make any warranties or representations for any misleading or inaccurate advertisements, which are the sole responsibility of the advertiser.
  2. Any links or advertisements on the Site should not be interpreted as approval by us of those linked sites or information you may obtain from them. The Site also contains data provided by third parties, and we are not responsible for, nor do we make any warranties or representations for any inaccuracies in such data. You agree to release us from any claims or disputes of any kind arising from or in any way connected to such disputes with third parties.

1)      Limitation of Liability

  1. To the fullest extent permitted by UAE law, the Company, its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, nor for loss of profits, revenue, data, goodwill, or opportunity arising out of or in connection with: (i) use of or inability to use the Site; (ii) meals or goods supplied by third parties; or (iii) delays, cancellations, or force‑majeure events.
  2. To the extent permitted by law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising out of the use or inability to use the Site; or the use of or reliance on any content displayed on the Site. But otherwise, in no event shall our aggregate liability for any claim arising under these Terms shall not exceed the total amount paid by you for the relevant booking.
  3. We will not be liable for any loss or damage arising under or in connection with:
    1. any failures due to software or internet errors or unavailability, or any other circumstances beyond our reasonable control;
    2. any loss of your password or account if caused by a breakdown, error, loss of power, or otherwise caused by or to your computer system and/or your account;
    3. the use of, or inability to use, our Site;
    4. reliance on any content or information displayed on our Site; or
    5. loss of, damage to or corruption of data.
  4. Unless we otherwise expressly agree in writing, you agree not to use the Site for any commercial or business purposes.
  5. We do not guarantee that the Site will be secure or free from errors, bugs, or viruses. We are not liable to you or anyone else for any loss or damage caused by a virus, distributed denial of service attack or other technological harmful material that may infect your computer equipment, computer programmes, data or other proprietary materials due to your use of the Site or to your downloading of any content on it, or any website linked to it. You are responsible for configuring your information technology, computer programmes, and platform to access the Site. You should use your own virus protection software.
  6. The materials appearing on the Site could include technical, typographical, or photographic errors. We do not warrant that any of the materials on the Site are accurate, complete, or current. We may make changes to the materials contained or displayed on the Site at any time without notice.
  7. We strive to ensure that the Site and the services are always available to you, but we do not guarantee that the Site or the services will operate continuously, without interruptions or be fault-free. On occasion, necessary maintenance or upgrade work requires us to make the Site and the services unavailable without notice, but we aim to keep downtime to a minimum. We accept no liability for any interruption or loss of service. We may alter, suspend, or discontinue any part of the Site or the services, including your access to it.
  8. We do not warrant that the content, links, or sub-domains contained on or associated with the Site will be available and accessible to you at all times.

16)      Indemnity

  1. You agree to indemnify and hold harmless the Company and its affiliates from any losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of your breach of these Terms, misuse of the Site, or infringement of any rights of a third party.

17)      Disclaimer

  1. The materials on the Site are provided on an “as is" and “as available” basis and we make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, we do not warrant or make any representation concerning the accuracy, likely results, or reliability of the use of the materials on the Site or otherwise relating to such materials or on any site linked to the Site.

18)      Suspension & Termination

  1. We may suspend or terminate your access to the Site, or cancel any booking, immediately and without liability if you violate these Terms or if required by law or a competent authority.
  2. We may cancel any meal service at any time by providing notice to you. In the event of such cancellation, we shall make a full refund to you for the cancelled meal service (or services in the event of recurring to-go meal services).

19)      Amendments

  1. We may amend these Terms at any time by posting the updated version on the Site without notice. All changes shall apply from the moment they are posted to the Site. Continued use after that date constitutes acceptance of the amended Terms. Each time you wish to use the Website, please check these Terms to ensure that you understand the terms that apply at that time.
  2. We may also update and change the Website from time to time without notice.

20)      Governing Law & Dispute Resolution

  1. These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, as applied in Dubai, without regard to conflicts‑of‑law principles. The courts of Dubai shall have exclusive jurisdiction over any dispute arising from or related to these Terms or the Services.

21)      Miscellaneous

  1. Severability: If any provision is held invalid or unenforceable, the remainder shall remain in full force.
  2. Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights at any time.
  3. Waiver: Failure to enforce any provision shall not constitute a waiver of that provision or any other.
  4. Entire Agreement: These Terms (together with any booking confirmation and policies referenced herein) constitute the entire agreement between you and us regarding the Site and supersede all prior understandings.

22)      Contact

  1. For questions about these Terms, bookings, or privacy matters, please email us at info@shabbat.ae
  2. By proceeding with registration, you confirm that you have read, understood, and agreed to these Terms.

23)     Communicating With You

    1. When you use the Site or send emails to us, you are communicating with us electronically. You hereby consent to receive electronically any communications related to your use of the Site or in response to your communications to us. We will communicate with you by email or other communication means, such as WhatsApp, or by posting notices on the Site. You acknowledge and agree that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from us intended for receipt by you shall be deemed delivered and effective when sent to the email address or the mobile number you provide via the site, or otherwise via your communication to us.